Object of the contract
The “on-line” contract, accepted on the website www.bioetix.it, is intended as stipulated between the Company BIOETIX Srl, Piazzale Cadorna, 4 – 20123 (MI) – VAT and Tax Code: 10474590964 and a consumer, through an electronic sales system called e-commerce. By consumer we mean, in in relation to contracts for the sale of goods or the provision of services, the natural person acting for purposes unrelated to any entrepreneurial or professional activity carried out. With the term e-commerce we refer to all those activities and exchanges of information that rotate around economic transactions between individuals and organizations, including the public ones administrations. This contract must therefore be concluded exclusively through the channel computer called “Internet”, at the address www.bioetix.it. The following are reported conditions of sale established by the supplier, which will remain effective until they are modified from the same.
How to purchase
The Customer can purchase the products present in the electronic catalog of www.bioetix.it at the moment of the order and viewable online at the address (URL) www.bioetix.it, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics but may differ slightly in color and size. Correct receipt of the order is confirmed by www.bioetix.it through an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of execution of the order and an ‘Order Number Customer ‘, to be used in any further communication with www.bioetix.it. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and a promptly communicate any corrections, in the manner described in this document. In case of non-acceptance of the order, www.bioetix.it guarantees timely communication to the Customer.
Terms of payment
Payment by credit card through the STRIPE system
The site www.bioetix.it uses the STRIPE system, one of the most, for payment by credit card safe and used in the world. Stripe is an external platform for online payments that allows the website www.bioetix.it to accept payments by debit card, rechargeable card or credit card. It is a safe solution and fast: payments are processed practically instantly. Stripe implies the PCI standard for which it has been certified level 1, currently the most strict in terms of payments. This standard is also guaranteed to the company that uses it of the service thanks to the native STRIPE.JS library. Through this feature it will not be the shop online to manage sensitive card data which will instead be transferred to the secure Stripe server without intermediate ‘steps’.
Delivery methods and costs
For every order placed on www.bioetix.it, www.bioetix.it issues DDT for the material shipped.
www.bioetix.it is obliged to issue an invoice upon purchase and will be attached to the delivered goods. For the issue of the invoice, the information provided by the Customer at the time of the order is valid.
No change in the invoice will be possible after it has been issued. Shipping costs are visible in the act of purchase and are charged to the customer, except for goods with indication “free shipping”.
No responsibility can be attributed to www.bioetix.it in case of delay in evasion of the order or in the delivery of the order. Upon delivery of the goods by of the courier, the Customer is required to check: that the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape). Possible damages must be immediately reported to the courier making the delivery. Once signed the courier’s document, the Customer cannot make any objection about the characteristics external than what was delivered. Any problems relating to physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document. In case of failure to collect within 5 days working of the material present in storage at the courier’s warehouses due to repeated impossibility of delivery to the address indicated by the Customer when placing the order, the order will come automatically canceled, with return costs charged to the Customer.
Passing of risk (Art. 63)
In contracts that place the seller’s obligation to ship the goods the risk of loss or damage to the goods, for reasons not attributable to the seller, yes transfers to the consumer only when the latter, or a third party designated by him e other than the carrier, materially takes possession of the goods. However, the risk is transferred to the consumer as soon as the goods are delivered to the carrier if the latter has been chosen by the consumer and this choice has not been proposed by the professional, without prejudice to the consumer’s rights vis-à-vis the carrier.
Availability of products
Most of the products on the site are available. www.bioetix.it is not responsible for delays due to unavailable products.
Right of withdrawal
Pursuant to Legislative Decree 206/2005, the customer can exercise the right of withdrawal. If the customer is a consumer (i.e. a natural person who buys the goods for non related to their professional activity, or does not make the purchase by indicating in the form order a reference to VAT number), has the right to withdraw from the purchase contract, without prejudice to as indicated: The Customer has the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the Customer or a third party other than the carrier e by the designated Customer, acquires physical possession of the goods or acquires physical possession of the latter well in the event that by necessity we arrange for the separate dispatch of the purchased goods with a single order. To exercise the right of withdrawal, the Customer is required to inform us of his decision to withdraw from this contract through an explicit declaration (for example letter sent by e-mail). To this end, you can use the attached model withdrawal form, ma it is not mandatory or you can also electronically fill in and send the standard form withdrawal or any other explicit declaration on our website www.bioetix.it. In case if you choose this option, we will immediately send you an acknowledgment of receipt of the withdrawal on a durable medium (for example by e-mail). To meet the deadline of withdrawal, it is sufficient that you send the communication relating to the exercise of the right of withdrawal first the expiry of the withdrawal period.
Effects of withdrawal
If the Customer withdraws from this contract, all payments for the products will be refunded has made in our favor, excluding delivery costs, without undue delay and in any case no later than 14 days from the day on which we are informed of the Customer’s decision to withdraw from this contract. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise; in each case, you will not have to incur any costs as a consequence of this reimbursement. Refund can be suspended until receipt of the goods or until demonstration by the consumer to have returned the goods, if earlier. ” The customer is requested to return the goods at his own expense to BIOETIX Srl, Via Dante Mattii, 13 – 63833 Montegiorgio (FM), without undue delay and in any case within 14 days from the day on which he has us communicated your withdrawal from this contract. The deadline is met if the Customer sends back i goods before the expiry of the 14 day period, The direct cost of returning the goods will be a charged to the Customer.
Exceptions to the right of withdrawal
The right of withdrawal referred to in articles 52 to 58 for distance contracts and negotiated contracts away from business premises, it is excluded in relation to: a) service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal a following the full execution of the contract by the professional; b) the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is not in able to control and which may occur during the withdrawal period; c) the supply of goods made to measure or clearly personalized; d) the supply of goods that risk deteriorate or expire rapidly; e) the supply of sealed goods that do not lend themselves to being returned for hygienic or health protection reasons and were opened after the delivery; f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods; g) the supply of alcoholic beverages, the price of which has been agreed upon at when the sales contract is concluded, the delivery of which can only take place afterwards thirty days and whose actual value depends on fluctuations on market that cannot be checked by the professional; h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair work o maintenance. If, on the occasion of such visit, the professional provides services in addition to those specifically requested by the consumer or goods other than spare parts needed for carry out maintenance or repairs, the right of withdrawal applies to such services or goods additional; i) the supply of sealed audio or video recordings or computer software sealed that have been opened after delivery; l) the supply of newspapers, periodicals and magazines ad exception of subscription contracts for the supply of such publications; m) concluded contracts on the occasion of a public auction; n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to the activities of free time if the contract provides for a specific date or period of execution; o) the supply of digital content through a non-material support if the execution began with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal. (1) Article replaced by Article 1, paragraph 1, of Legislative Decree 21 February 2014, n. 21, with the effective date referred to in Article 2, paragraph 1, of Legislative Decree
Others consumer rights
Decrease in value
The Customer is only responsible for the decrease in the value of the goods resulting from a handling of the goods other than that necessary to establish the nature, characteristics and the functioning of assets.
Obligations of the buyer
The Customer undertakes and obliges, once the “on-line” purchase procedure has been completed, to provide to the printing and conservation of these general conditions, which, however, will already have viewed and accepted, as a mandatory step in the purchase, as well as the specifications of the product being purchased. It is strictly forbidden for the buyer to enter false data, and / or invented, and / or fictional, in the registration procedure necessary to activate against him the process for the execution of this contract and related further communications; the personal data e the e-mail must be exclusively their real personal data and not of third parties and / or fantasy. www.bioetix.it reserves the right to legally pursue any violation and abuse, in the interest and for consumer protection.
By filling in the appropriate space on the website, the Customer authorizes the www.bioetix.it ad use your own credit card, or other card issued to replace it, and ad debit the total amount shown on your current account in favor of www.bioetix.it what cost of the purchase made “online”. The procedure takes place via a secure connection directly connected to the Banking Institute, owner and manager of the “on-line” payment service, which www.bioetix.it cannot access.
The sales contract between the customer and www.bioetix.it is concluded in Italy and governed by the Italian law. For the solution of civil and criminal disputes arising from the conclusion of the this distance sales contract, if the customer is a consumer, the territorial jurisdiction is that of the reference forum of your municipality of residence; in all other cases, competence territorial is exclusively that of the Fermo Forum (Italy).